one of the most important challenges for researchers is deciding on how to collect their data. there are various views on using telephone interviews. conducting telephone interviews on women of 40 years old and older in isfahan about mammography screening behavior showed that it could be an appropriate method for data collection when there is a combination of effective communication process and...

STUDY OBJECTIVE Enhancing emergency department (ED) patient satisfaction has wide-ranging benefits. We seek to determine how postvisit patient-physician contact by e-mail or telephone affects patients' satisfaction with their emergency physician. METHODS We undertook this crossover study from May 1, 2010, to June 30, 2010, at 2 community EDs. Forty-two physicians either e-mailed or telephoned...

OBJECTIVE US general population norms for mail administration of the Medical Outcomes Study 36-Item Short Form Version 2 (SF-36v2) were established in 1998. This article reports SF-36v2 telephone-administered norms collected in 2005-2006 for adults aged 35-89 years. STUDY DESIGN AND SETTING The SF-36v2 was administered to 3,844 adults in the National Health Measurement Study (NHMS), a random-...

The present study investigated the impact of survey administration format, survey description, and gambling behaviour thresholds on obtained population prevalence rates of problem gambling. A total of 3,028 adults were surveyed about their gambling behaviour, with half of these surveys administered face-to-face and half over the phone, and half of the surveys being described as a „gambling surv...

Abstract We propose a new, model-based methodology to address two major problems in survey sampling: The first problem is known as mode effects, under which responses of sampled units possibly depend on the response, whether by internet, telephone, personal interview, etc. second proxy surveys, whereby respond not only about themselves but also for other sampled. For example, many familiar hous...

OBJECTIVE To examine the potential efficacy of a brief telephone-based parental intervention in increasing fruit and vegetable consumption in children aged 3-5 years and to examine the feasibility of intervention delivery and acceptability to parents. DESIGN A pre-post study design with no comparison group. Telephone surveys were conducted approximately 1 week before and following interventio...

BACKGROUND This paper describes a program of work designed to inform a service model to address a challenge for telephone helplines, namely frequent callers. METHODS We conducted a systematic literature review and four empirical studies that drew on different data sources-(a) routinely collected calls data from Lifeline, Australia's largest telephone helpline; (b) data from surveys/interviews...