background: the quality of care from the perspective of people with type 2 diabetes using a new model (cqmh) including three dimensions of quality in health care (technical, service and customer quality) was assessed. methods: a cross-sectional survey with a sample of 577 people with type 2 diabetes was conducted. measures were self-reported adherence to national guidelines for technical qualit...

We study the role of pricing in Differentiated Services (DiffServ) networks. We model DiffServ as a priority service, where users are given the freedom to choose the priorities of their traffic, but are charged accordingly. Using a game theoretic framework, we study the case where users choose an allocation of priorities to packets in order to optimize their net benefit. For the case where user...

Absrrucr-As CDMA is to be used for the third generation wireless network to provide integrated services, it is important to study how the Quality of Service, such as packet loss and delay, should be guaranteed. To accomplish this, we develop a cell-wise model in which user’s resource consumption is characterized, and the constraint between system bandwidth and resource consumptions of users is ...

This paper focuses on the mediation between Interactive e-Services (IeS) and channels used during human-organisation interactions. This mediation consists in a succession of service adaptations, changing from an abstract structure to a concrete one. Our contribution is mainly devoted to aspects concerning the Quality of Service (QoS), particularly about instrumentation and measurement issues, a...

The purposes of this article are to review the concepts of health services access and utilization and to analyze how these concepts interrelate. Access is a complex concept (often used inaccurately) which changes over time and according to the context. Health services utilization is at the core of health systems functioning. Despite some disagreement, according to this review the prevailing per...