This paper investigates the use of cloud services in public sector and management information security challenges procurement such services. The findings are based on an exploratory approach that included a systematic literature review survey among agencies municipalities Sweden. is used to derive conceptual framework structures our empirical results into three groups: a) contractual legal, b) ...

Robots have been already occupying the industry sector since the 70’s. Nowadays, robots are begining to be introduced effectively into the service sector as well. Robotic pets, vacuum cleaners, nurses, tour guides have already been making their small place in the service sector. When service robots are meant to share their working space activelly with humans, the capability of dealing with the ...

The services sector is subject to a continuous transformation process and to technological changes and innovations; in the last few years the emergent Service Science Management and Engineering (SSME) discipline did several attempts in developing theories and explaining the service industry’s phenomena. The present paper, which is theoretically grounded in the Work Systems Theory, aims at descr...

This chapter focuses on comparative analysis of service branding of two telecommunication organisations–one in the public and one in the private sector–through the implementation of quality initiatives. This case was designed after extensive interviews with senior managers to understand the practical issues and challenges involved in improvement of service branding of an organisation through th...