in customer relationship management (crm) systems, importance and performance of the attributes that define a service is very important. importance-performance analysis is an effective tool for prioritizing service attributes based on customer needs and expectations and also for identifying strengths and weaknesses of organization in the market. in this study with the purpose of increasing reli...

CONTEXT Sleep problems among active-duty service members are pervasive and complicate the recovery from comorbid posttraumatic stress and mood disorders. OBJECTIVE To better understand chronic sleep problems among active-duty service members. METHODS Medical records for active-duty service members who completed enhanced sleep assessments during an 18-month period beginning in October 2010 a...

BACKGROUND Several community mental health centres and mental hospitals in Norway now allow users with a diagnosis of severe mental illness to self-refer for admission. This give a group of service users who are well-known to service providers the opportunity to refer themselves for short inpatient stays without contacting their doctor, a duty doctor or emergency department. Evidence on self-re...

There has been a lot of problems for Universities that the main problems of the students are obliged to pay high fees for education and also inability of university to provide appropriate services in terms of quality and quantity of the students. These two factors cause psychological and even physical problems in the country's students an after a while their motivation for continuing education ...

This paper describes the need for a self-organising Service Level Management (SLM) in future Service Oriented Architectures (SOA). Due to the complexity of SOA environments, self-management and self-organisation are fundamental requirements for an SLM architecture in this context. The SLM architecture presented consists of two types of autonomic managers. Autonomic managers on the service layer...

Self-management for pervasive middleware is important to realize the Ambient Intelligence vision. In this paper, we present an OWL/SWRL context ontologies based self-management approach for pervasive middleware where OWL ontology is used as means for context modeling. The context ontologies are incorporating the dynamic context information, including device and service run time information, whi...

This research aims to understand how self-service technologies (SSTs) can bring about service excellence for tourists by the moderated mediating effect of satisfaction and tourist types, from customer’s perspective. The study draws on survey data 627 North Cyprus, Turkey, Italy, United States, Germany who had experience using SSTs during their travel period either leisure or business. utility t...