this study attempts to come up with a practical framework for evaluating the taxpayer satisfaction for taxation organization. in so doing, first, 22 essential factors in taxpayer satisfaction process; were found in the literature related to the customer satisfaction indices, and then a questionnaire was constructed based on these factors. 140 experts in this field participated in the study and ...

introduction: job stress can result from an imbalance between job demands and the abilities to cope them. stress can affect individuals and lead to job dissatisfaction. this study was conducted to assess the influence of different job stress dimensions on job satisfaction in workers of a refinery control room located at the south of iran. materials & methods: in this cross sectional study all 1...

Objective: This study aims to investigate the model of the relationship between differentiation and moral justice in sexual satisfaction. Methods: This descriptive and applied research was done based on structural equations. The statistical population consisted of 300 individuals who were selected via the convenience sampling method. The participants completed the Skowron (1995) differentiati...

This research focuses on task-oriented leadership styles that have paid very little attention, especially in assessing the impact of styles. style psychological capital, job satisfaction and employee organizational commitment. further develops relationship between style, commitment SMEs Indonesia, city Palembang.The design is a plan, namely detailed explanation entire plan starting from formula...

introduction: in today’s competitive environment delivering high quality service is the key for a sustainable competitive advantage. customer satisfaction has a positive effect on an organization’s profitability. satisfied customers form the foundation of any successful business because customer satisfaction leads to repeated purchases, brand loyalty, and positive expression of satisfaction to ...

customer satisfaction is the major concern to many leading companies throughout the world.customer satisfaction is the major concern to many leading companies throughout the world. more firms use satisfaction ratings as an indicator of the performance of products and services and as an indicator of the company’s future. as lately shown companies that are able to identify customer needs and alig...

Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction.   Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-i...

AIMS To test a hypothetical path model evaluating the influence of type D personality on job stress and job satisfaction and to identify the mediating effects of compassion fatigue, burnout, and compassion satisfaction among clinical nurses in South Korea. BACKGROUND Personalities susceptible to stress, compassion fatigue, and burnout in clinical nurses have negative effects on the job stress...