Retailers’ websites are an important interface between retailers and their customers. The various features and elements that retailers include on their websites play a critical role in attracting customers and ensuring their satisfaction with the online shopping process. By conducting a three-phased study, we eywords: ustomer satisfaction alient beliefs eb elements tructural equation modeling e...

Employer commitment is a key factor in an effective safety program, yet limited research has focused on the safety priorities of retail store managers. To address this, the U.S. National Institute for Occupational Safety and Health recruited 4 experienced ergonomists, who met and interviewed 9 retailers in different parts of the eastern USA. The reports from the 9 interviews were used to docume...

The Marketing literature recognizes the importance of nationally branded products. Since the middle ages, buyers have used brands to help infer brand quality. Now, the nature of this branding has changed. Private labels baring the name of national retailers dominate many markets. However, small local retailers are often unable to support their own private labels. Consequently, these retailers h...

An increasing number of conventional retailers are acquiring e-commerce capabilities in addition to their physical outlets to compete with purely online retailers. It is thus of interest to retailers how trust is transferred from the offline channel to the online channel. This study adopts the social capital theory to examine the factors that influence online trust in multichannel retailers at ...

Each of the world's largest retailers---Walmart, Carrefour, Tesco, and Metro---entered China after 1995. Their subsequent expansion in China may have influenced Chinese exports through two channels. First, they may have enhanced bilateral exports between the retailers' Chinese operations and destination countries also served by stores in the retailers' networks. Second, Chinese city-level expor...

We consider a supply chain, which consists of N retailers and one supplier. The retailers may be coordinated through replenishment strategies and lateral transshipments, that is, movement of a product among the locations at the same echelon level. Transshipment quantities may be limited, however, due to the physical constraints of the transportation media or due to the reluctance of retailers t...

We develop a model of consumer learning and choice behavior in response to uncertain service at the marketplace. Learning could be asymmetric, i.e., consumers may associate different weights with positive and negative experiences. Under this consumer model, we characterize the steady-state distribution of demand for retailers given that each retailer holds constant in-stock service level. We th...

With pressures from online pure plays and five years of economic challenges, European retailers are well aware that they need to sharpen their operations and ensure they make the most of every shopper that comes into their store. Global consulting and technology services company, Infosys, commissioned an independent study in August 2013, surveying 2,250 consumers and 75 major retailers in Franc...

It has been argued that retailers lack both the resources and capabilities to maximize category performance. Retailers may seek category management (CM) advice from a manufacturer, referred to as category captain (CC). A CC’s recommendations affect all brands in the category, not just her own. Although the number of CC-collaborations is increasing, retailers are still concerned about manufactur...

This paper investigates prices of consumer electronics sold on the Web by both onlineonly retailers (Dotcoms) and the online branches of multi-channel retailers (MCRs). Surprisingly, we find that Dotcoms charge higher price than MCRs, a conclusion contradictory to the results of most of empirical studies. We also find that the electronics prices decreased over the period of study in general, dr...