Purpose – The present article first introduces sustainable service system as an new innovative business approach to solve human needs in a much more sustainable ways. In order to better understand the deployment of a system innovation and the correlated value constellation innovation, this paper analyses the ongoing development of the Auto-Lib car sharing system in Paris by Bolloré. Autolib is ...

abstract: the gap between supplied services and people’s expectations is a fundamental problem upon the connection between municipality and citizens. the main objective of this research is to survey the synchronization measure of supplied services by mashhad’s municipality toward mashhad citizens’ expectations. descriptive and analytical methods are implemented in this research. chosen sa...

INTRODUCTION With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quali...

BACKGROUND The 'Age Well Feel Good' programme is a cohort study of older people in Wales. There is a gap in knowledge on how older people in Wales perceive health and social care services. Research is necessary to help address this gap and to provide an evidence base that informs policy making and service delivery. METHODS A representative sample of 15 000 men and women aged 50 years and ove...

the accomplished researches show that in order to have better external service quality, the organizations need to have personnel (internal customers) responsibility to the objectives and visions of the organization and possess customer-oriented behaviors, and proper internal service (the satisfaction of departments with one another). in these times, after the consideration of internal marketing...

This study addresses a research gap in mobile banking (M-banking) related to post service usage consumer behavior and aims to discover the impact of electronic core (e-core) service quality dimensions on the perceived value of service in relation to three socio-economic variables i.e. gender, age and income. The study attempts to identify whether the impact of these dimensions vary as per the d...