social capital is a concept which has attracted the attention of scientists in various fields including management in recent years. the literature on social capital concept has several dimensions and indicators and their relation with many other variables has been studied. the important point is that although the dimensions and indicators can be analyzed separately, they are not isolated and th...

2 This study examines the reasons for customers engaging in long-term relational exchanges with service firms, as well as the impact of attractive alternatives and switching costs on such relationships in Eastern culture. The sample comprised respondents in Bangkok, Thailand who each completed a series of five questionnaires over a period of two weeks pertaining to their relational behaviour (t...

This research aimed to find out the determining factors for ISO 14001 EMS implementation among SMEs in Malaysia from the Resource based view. A cross-sectional approach using survey was conducted. A research model been proposed which comprises of ISO 14001 EMS implementation as the criterion variable while physical capital resources (i.e. environmental performance tracking and organizational in...

We develop a dynamic general equilibrium model with two-sided limited commitment to study how barriers to competition, such as restrictions to business start-up, a¤ect the incentive to accumulate human capital. We show that a lack of contract enforceability ampli…es the e¤ect of barriers to competition on human capital accumulation. High barriers reduce the incentive to accumulate human capital...

Article history: Received 6 June 2012 Received in revised form 18 March 2013 Accepted 21 June 2013 Available online 11 July 2013 Although the effects of corporate reputation on competitive advantage are well documented, the mechanisms that explain those effects remain unclear. We develop and test a theoretical model to investigate how relational capital mediates the impact of corporate reputati...

Cyberspace refers to new tools for marketers to improve the efficiency and effectiveness of marketing communications and offer new approaches to gain and retain customers. One of its aspects is online interpersonal influences. It can be said that viral marketing is an internet-based communication strategy that exploits the transmittable nature of information dissemination on the Internet. This ...

This paper will study the influence of three components of human capital focusing on operative personnel under a dynamic perspective. It considers learning flows and the knowledge stocks that the employees of the organization generate because of the relationships that they maintain with their clients. The influence of individual knowledge in these learning flows will be examined. These being co...