نتایج جستجو برای: quality of services
تعداد نتایج: 21230755 فیلتر نتایج به سال:
Background and Aim: In today’s competitive market conditions of hospital industry, in addition to the quality of clinical services, a hospital should also concentrate on Hotelling Services Quality designed for the patient and his entourage. The purpose of this study was to investigate the effect of hoteling quality on patient loyalty. Materials and Methods: The research method of the study was...
Background : Awareness of perceptions and expectations of receivers of health centers services, as well as determination of gap between these two subjects can play an important role in better services rendering of these centers. Thise survey was conducted to evaluate quality of emergency centers of Khorramabad city by use of SERVQUAL model in 2012. Materials and Methods: This analytic-descripti...
Introduction: Hospitals play an important role in providing the health care services. Therefore, evaluation of service quality is worthy of considerable attention. Based on the models in the existing literature, this paper presents a framework for measuring the hospital service quality. It also employs AHP to prioritize the patients’ expectations of service quality. Methods: The presen...
Background and Aim: This study was conducted to assess customers’ perceptions of the quality of services in clinical diagnostic laboratoriesMaterials and Methods: Based on the SERVEIMPERF model, different dimensions of quality of services in terms of performance (current situation) and importance (weight) of each of the dimensions were assessed. A sample of 328 persons consulting Tehran clinica...
چکیده ندارد.
کارت های هوشمند، یکی از جدیدترین پدیده های تکنولوژیکی هستند که در آینده ای نزدیک، تأثیری محسوس بر زندگی انسان مدرن خواهند نهاد. کارت هوشمند سلامت، در راستای دسترسی آسان تر به اطلاعات افراد صادر می شود. این پژوهش حاصل مطالعات کتابخانه ای، مصاحبه با مدیران و متخصصان خبره، تنظیم و استفاده از پرسشنامه ها و تجزیه و تحلیل اطلاعات حاصله است. روش تحقیق پژوهش حاضر، از نظر روش، توصیفی پیمایشی است. از ن...
Background and Aims: Providing quality services is one of the important goals of the health system. Dental services and treatments are expensive. The aim of this study was to investigate the factors influencing the perceived quality of dental treatment services. Materials and Methods: This descriptive-cross study conducted in 2 qualitative-quantitative phases. Data were collected using intervi...
ظهور کاربردهای جدید و بلادرنگ در شبکه های ارتباطی و رشد سریع شبکه های مبتنی بر ip، باعث پیدایش بحث جدید یکپارچه کردن شبکه ها با عنوان سیستم های چندرسانه ایip (ims) که خود توسعه ای نوین بر مفهوم شبکه های نسل جدید(ngn) می باشد، گردیده است. همانگونه که انتظار می رود این گونه کاربردها باعث رشد سریع حجم ترافیک در شبکه شده است. کاربردهای چندرسانه ای نظیر تلفن اینترنتی، ویدیوکنفرانس، جراحی از راه دور ...
results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...
introduction: supplementary health care services are provided to offer health care services beyond existing medical services at a reasonable cost to all members. these supplementary health care services contribute to the health and quality of life of the members and therefore membership provides peace of mind and a sense of security. this study aimed at investigating supplementary health care s...
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