background: determining quality requirements and quality dimensions is one of the most reliable ways of providing high quality services. the objective of the present study was to investigate the association between quality requirements and quality dimensions according to the points of view of physicians, nurses, and patients. materials and methods: this descriptive study was carried out in hosp...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

background: standard cares in substance abuse treatment centers (satc) have an important role in treatment success achievement. patients’ views will provide valuable information to improve the performance of these centers. the purpose of current study was to determine patients’ comments on quality of addiction treatment at satcs. methods: this cross-sectional study was conducted in 2013. the st...

Background: Organizational commitment and its significant impact on the job satisfaction and performance has been the subject of many studies. Regarding the importance of organizational behavior and its role in service quality, the purpose of this study was to explore the relationship between nurses’ organizational commitment and hospital services in order to improve its qu...

service oriented architecture (soa) technology enables composition of large and complex computational units out of the available atomic services. implementation of soa brings about challenges which include service discovery, service interaction, service composition, robustness, quality of service, security, etc. these challenges are mainly due to the dynamic nature of soa. soamay often need to ...