Software qualities are in many cases tacit and hard to measure. Thus, there is a potential risk that they get lower priority than deadlines, cost and functionality. Yet software qualities impact customers, profits and even developer efficiency. This paper presents a method to evaluate the priority of software qualities in an industrial context. The method is applied in an exploratory case study...

In organizations with lack of quality culture and limited management commitment to quality improvement, a traditional top-down approach for designing ISO 9000 quality management systems may prove difficult. An alternative design approach may be to think of the organization as being in constant turbulence, and design the quality management system to take advantage the unpredictability of the sit...

S studies have examined how the ISO 9001 quality management systems standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety change when employers adopt ISO 9001. We analyzed a matched sample of nearly 1,000 companies in California. ISO 9001 adopters subsequently...

Proceeding from theoretical hypotheses, driving forces for the introduction of the ISO 9000ff series in innovative service companies are analysed. Based on the European Community Innovation Survey (CIS), a probit model is estimated with different explanatory variables based on a sample of innovative German service companies. The first analysis of the role of the quality standard ISO 9000ff in G...

Project quality management is becoming increasingly significant as the demand for complying with quality standards is becoming almost a necessity in business processes. Holistic quality management programs, including the national quality award programs, six sigma initiatives, and enterprise resource planning applications characterize the highest level of quality initiatives and arguably the mos...

The International Organization for Standardization (ISO) is an international organization that sets standards which provide measurable quality to products and services which, if implemented correctly, should increase reliability and operational efficiency. ISO established several IT standards, one of which is ISO/IEC27001:2005 Information Security Management System (ISO27001), providing securit...

CONTEXT This study aimed to explore the effect of the International Organization for Standardization (ISO) ISO 9001 standard and the European foundation for quality management (EFQM) model on improving hospital performance. EVIDENCE ACQUISITION PubMed, Embase and the Cochrane Library databases were searched. In addition, Elsevier and Springer were searched as main publishers in the field of h...

T ISO 9000 series of quality management systems standards, introduced in 1986, has been adopted at over 560,000 locations worldwide. Anecdotal evidence suggests that firms can achieve internal benefits such as quality or productivity improvements or that certification can help firms maintain or increase their market share, or both. Others argue that the standard is too generic to cause performa...

This paper explores the implementation of process-based management systems within organisations that have recently achieved certification of the quality management system ISO 9001: 2000. Certification to the ISO9001: 2000 quality management system is considered by many academics and business people alike to be an important step toward the total quality management principle of process based mana...

Quality management systems especially ISO 9000 has gained great importance in today business with the purpose of offering higher value to the stakeholders. This retrospective study analyzed productivity records of the Barez Industrial Group consisted of eleven companies in Iran, from 1994 to 2001 by the means of Statistical Package for Social Scientists (SPSS 15). One-Sample Kolmogorov-Smirnov ...