Temporal coordination of services, as a crucial aspect of integration in public transport systems, has always been a big concern for transit planners and schedulers. One of the major issues in the way of coordinating transit services is the lack of a robust measure of effectiveness for assessing the quality of temporal coordination in public transport systems. Even though the network-wide summa...

conclusions the quality gap in the services provided by maternity units showed that these units are not able to meet pregnant women’s expectations completely. the negative quality gaps can be used as a guideline to improve the maternal health care quality and reduce maternal mortality, particularly in high-risk women such as those living in rural areas. results there was a negative gap in all d...

Recent disclosures of failures of care in the National Health Service (NHS) in England have led to debates about compassion deficits disallowing health professionals to provide high quality responsive care. While the link between high quality care and compassion is often taken for granted, it is less obvious how compassion - often originating in the individual's emotional response - can become ...

the marked shift in the patterns of drug use in iran, from opium smoking to injecting drug use, has led to serious health-related outcomes. this study was designed to explore characteristics of people who inject drugs (pwid) in tehran, iran. nine hundred and four pwid were recruited from treatment and harm reduction facilities, as well as drug user hangouts in public areas in tehran. participan...

OBJECTIVES To develop structure, process, and outcome indicators within a quality rating index for audit of public health medicine. DESIGN Development of an audit matrix and indicator of quality through a series of group discussions with public health physicians, from which self administered weighted questionnaires were constructed by a modified Delphi technique. SETTING Five Scottish healt...

background very few studies have assessed performance of botswana public hospitals. we draw from a large research study assessing performance of the botswana ministry of health (moh) to evaluate the performance of public hospital system using the world health organization health systems performance assessment framework (who hspaf). we aimed to evaluate performance of botswana public hospital sy...

New Public Management (NPM) reforms has affected the Swedish school system and its administration over the last 20 years. User choices and competition create new context to promote quality management which are not completely applicable on public services. This paper focus on the growing use of quality management in primary education and on processes at different levels, how processes can be sup...