This study proposes a service recovery model to describe how cumulative satisfaction, loyalty and word-ofmouth are affected by complaints. The model is based on the role of positive and negative emotions in satisfaction with service recovery processes, with trust acting as a mediator of the relationship between satisfaction with service recovery and cumulative satisfaction, and between positive...

Introduction: University students, as the future manpower resources, are of high importance for communities. One of the aspects to focus on is their mental health. The present study was conducted to determine the relationship between alexithymia, irrational beliefs, positive and negative emotions with mental disorders in students. Methods: There were 400 students, selected randomly through stra...

Objectives: While fears of negative or aversive emotions are linked to experiential avoidance and psychopathology, recent studies have also focused on the relation between psychopathology and fear of positive emotions. This study explores 1. which negative emotions of anger, anxiety and sadness on most feared and avoided and 2. the links between fears and avoidance of negative emotions, with fe...

The development of good character in Islam is mostly a process of dealing with one’s emotions. It helps to build and support positive or good emotions or virtues and to fight and suppress negative emotions. Character building would therefore, have much to do with patience and perseverance in controlling emotions leading to negative aspects and reinforcement of emotions leading to positive ethic...

the aim ofstudy was to explain the role of resilience on subjective well-being and their relationship with self-efficacy at nursing care assistants of the kahrizak elderly home. the research method was descriptive-correlative and analysis method of structural equation modeling. statistical population consisted of all care assistants of kahrizak nursing home has formed to number of 175 of which ...

Evidence is accruing that positive emotions play a crucial role in shaping a healthy interpersonal climate. Inspired by this research, the current investigation sought to shed light on the link between proficiency in identifying positive vs. negative emotions and a close partner's well-being. To this end, we conducted two studies with neurologically intact elderly married couples (Study 1) and ...

Abstract Growing evidence shows that positive psychology interventions (PPIs) are able to enhance emotions. However, less is known about the specific role of high and low arousal emotions within such interventions. The goal current study examine effect different types PPIs on explore whether serve as mediators for intervention effects mental well-being. Post-hoc tests three formerly published r...

INTENTIONAL ACTIVITIES TO BOOST POSITIVE EMOTIONS Positive emotion remains a core topic within positive psychology (Fredrickson, 2001, 2013). Itself a marker of the optimal well-being, positive emotion not only undoes negative emotions, but also broadens positive thinking and activities, builds invaluable resources and relationships, and therefore ultimately promotes further positive emotions (...

Although several theorists posit the existence of multiple discrete positive emotion states,1–4 much empirical research on the nature and consequences of emotion considers only one: happiness.5–8 Studies of the facial display of emotion have documented universally recognized expressions of sadness, anger, fear, and other negative emotions, but have not differentiated among positive emotions.6 T...