INTRODUCTION Despite the importance of continuity of care and patient engagement, few studies have captured patients' views on integrated care. This study assesses patient experience in the Integrated Care Pilot in North West London with the aim to help clinicians and policymakers understand patients' acceptability of integrated care and design future initiatives. METHODS A survey was develop...

Objectives. To describe the development and implementation of an interprofessional activity using standardized patients. Methods. In the interprofessional standardized patient experience (ISPE), pharmacy students are teamed with medical and nursing students. This team completes an assessment of a standardized patient. During this assessment, each student has time to interview the patient accord...

To facilitate an enhanced understanding of the experience of being a patient, an inquiry was undertaken into the experience of nurses receiving nursing care when hospitalized. Using a hermeneutic-phenomenological approach, an exploration was undertaken of registered nurses' interpretations of their experiences of receiving nursing care, as described in their individual stories. By interpreting ...

BACKGROUND Few empirical studies have directly examined the relationship between staff experiences of providing healthcare and patient experience. Present concerns over the care of older people in UK acute hospitals - and the reported attitudes of staff in such settings - highlight an important area of study. AIMS AND OBJECTIVES. To examine the links between staff experience of work and patient...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...