The paper starts with a brief introduction to the main principles of outsourcing and a description of the recent history of outsourcing in the two largest states, New South Wales and Victoria. The main part of the paper then describes seven case studies which exemplify the process and possible outcomes of outsourcing. The case studies are not randomly selected. Indeed reported results of outsou...

Public sector management in Slovenia has been following the trends in information technology (IT) outsourcing since the mid-nineties of the last century. Despite initial success, outsourcing issue has become increasingly problematic in recent years for various reasons. The paper focuses on in-depth analysis of the critical success factors, benefits and risks within the concept of IT outsourcing...

For the present efforts in dynamic IT outsourcing environments like Grid or Cloud computing security and trust are ongoing issues. SLAs are a proved remedy to build up trust in outsourcing relations. Therefore, it is necessary to determine whether SLAs can improve trust from the perspective of the outsourcing customer by integration of security measures. The conducted survey indicates that cust...

We provide a comprehensive empirical analysis of the links between international services outsourcing, domestic outsourcing, profits and innovation using plant level data. We find a positive effect of international outsourcing of services on innovative activity at the plant level. Such a positive effect can also be observed for domestic outsourcing of services, but the magnitude is smaller. Thi...

Outsourcing is promoted as one of the most powerful trends in modern management. The rationale for outsourcing some functions and/or processes includes substantial financial economies, increased ability to focus on strategic issues, access to technology and specialized expertise, and an ability to demand measurable and improved service levels. This paper considers a range of core issues related...

IS outsourcing is one of the major issues facing organizations in today’s rapidly changing business environment. It is often presented as an attractive business proposition to improve productivity, reduce costs and increase competitiveness. This study examined the relationship between knowledge sharing and IS outsourcing success based on the social capital theory. It shows the knowledge sharing...

We investigate the impact of Information Technology (IT) outsourcing on firm performance from several dimensions, including changes in labor productivity, improvements in financial and operational performance variables, and stock market valuation of IT outsourcing initiatives as measured by Tobin’s q. While our main objective is to better understand the economics of IT outsourcing, we also aim ...

The objective of this study is to demonstrate the relationship between outsourcing of core and non-core activities and integrated firm-level performance (IFLP) consisting of competitive, financial, strategic, and stakeholders’ performance. Empirical data was collected from manufacturing small and medium size enterprises (SMEs) in Quebec that outsource, using a web-based questionnaire. A linear ...

This paper develops a new model for interpreting the critical success factors for information systems (IS) outsourcing. Ten meta-analyses are performed, each representing a common outsourcing success factor from within the current literature. The study’s findings suggest that the most important antecedents to IS outsourcing success are attention to strategy, business relationships, finance, kno...

This paper discusses knowledge sharing in ICT outsourcing relationships. The ICT outsourcing literature focuses primarily on large organizations’ and with an underlying assumption that ICT outsourcing takes place when a large organization outsources an internal IT-department, IT-system or IT-function. In recent years there has been a change in this, and today ICT outsourcing has a broader meani...