in the recent decade, given the importance of customer in online environment, creating loyalty has been proposed as an essential challenge for electronic stores. the present study focuses on the role of trust in order to facilitate the process of making e-customers loyal. to this end, a model was proposed that especially focuses on individual factors ( perceived usefulness, perceived ease of us...

paying attention to customers is necessary for continuing operation in competitive markets today. through customers’ satisfaction, organizations can reduce production costs and increase their revenues. customer relationship management can help the managers and organizations with establishing a constructive relationship with customers and maintaining them. therefore, developing and deploying an ...

Since no organization can have unlimited resources, strategists should decide on a strategy that can provide the greatest benefits to the organization. Decisions on strategy formulation commit the organization to produce specific products, work in specific markets, and exploit certain resources and technologies for a relatively long time. Strategies dictate the long-term competitive advantages ...

A taxonomy of performance measurement systems (PMS) is developed based on three dimensions, namely the design (mix of financial, customer, internal processes, innovation and learning measures), the use (monitoring, strategic decision making, attention focusing, legitimization), and the updating process. Three groups of PMS emerge: (i) outcomes surveillance mechanism, (ii) management support too...

abstract purpose - the aim of this paper is to describe the population ecology theory through fractal thinking, an emergent human operating system that is creative, adaptive, healthy, and evolutionary; furthermore, a parallel is drawn between the population ecology model and the fractal structure. top-down hierarchies are typically characterized by command and control systems of the authority t...

Organizational Capability Approach opens new perspectives for developing and sharing organizational competencies around the strategy of globalized companies. This paper explores this approach and aims at implementing it practically. Thus, it provides a conceptual model named C-Makers, which is then used in the design of IT solutions to manage organizational capabilities (mechanisms for transfer...

What is the relationship between knowledge strategy and firm performance? The impact of the same knowledge strategy on firm performance is inconsistent. We identify two dimensions of knowledge strategy: knowledge newness and knowledge diversity which are the important factors of organizational knowledge. This study argue that the effect of knowledge strategy on firm performance is contingent on...