using WebQEM, a quantitative evaluation strategy to assess Web site and application quality. Defining and measuring quality indicators can help stakeholders understand and improve Web products. An e-commerce case study illustrates the methodology's utility in systematically assessing attributes that influence product quality. T he Web plays a central role in such diverse application domains as ...

TRIM 7 (2) July Dec 2011 116 Quality Practices in Open Source Software Development Affecting Quality Dimensions Sheikh Umar Farooq S. M. K. Quadri Abstract Purpose: The quality of open source software has been a matter of debate for a long time now since there is a little concrete evidence to justify it. The main concern is that many quality attributes such as reliability, efficiency, maintaina...

Software architecture (SA) evaluation is a quality assurance technique that is increasingly attracting significant research and commercial interests. A number of SA evaluation methods have been developed. Most of these methods are scenario-based, which relies on the quality of the scenarios used for the evaluation. Most of the existing techniques for developing scenarios use stakeholders and re...

An application-specific perceptual evaluation was carried out in order to compare six high-quality German text-to-speech systems. Subjects judged the systems’ reading of an email message and a newspaper article according to four applicationspecific questions and six voice quality attributes. The results indicate significant differences between the systems. Possible applications of the systems w...

Recommender system is a promising technology for companies to present personalised offers to their customers. But this technology suffers from sparsity problem. In addition, most researches are based on explicit rating. But most users do not spend time for rating of products. Therefore, this research proposes an effective recommendation based on user behaviour. Since users express their opinion...

Despite extensive research on defining and measuring health care quality, little attention has been given to different stakeholders' perspectives of high-quality health care services. The main purpose of this study was to explore the attributes of quality healthcare in the Iranian context. Exploratory in-depth individual and focus group interviews were conducted with key healthcare stakeholders...

This study investigates the composition of customer relationship management (CRM) in e-business by examining the possible elements that determine different aspects of the relationship between customers and e-businesses. A web-based CRM survey of 38 items, constructed from SERVQUAL (service quality instrument), SITEQUAL (website service quality instrument) and literature findings, was completed ...