After the economic crisis in 1997, the Thai government launched the çOne Tambon, One Product (OTOP)é project to boost Thailandûs economic growth and seek competitive advantages that would enable tambons to exceed customersû expectations and enhance market and financial performance. The literature led to the conclusion that OTOP logistics had been overlooked as the Thai governmentûs policy had n...

Nowadays, intensified globalization and consequent competitive pressures have reemphasized the importance of third party logistics (3PL) in managing logistics processes as well as customer and supplier relationships within the supply chain management (SCM). However, 3PL providers and their upstream and downstream parties within the whole chain have usually interacted as disconnected entities in...

The current Air Force aircraft logistics system is reactive in nature, meaning that once a fault is detected, maintenance personnel must perform fault isolation procedures and then take steps to repair or replace the faulty item. The Autonomic Logistics System (ALS) concept changes this reactive process into a proactive one. This new approach to the logistics process shows the potential for cos...

Logistics outsourcing has been at the top of the management agenda during recent decades. Through this approach, companies have been able to improve logistics performance. However, several studies point out severe problems with outcome and it is even claimed that in some cases “logistics outsourcing has become a source of corporate failure and disappointment. This study examines the impact of i...

Using a sample of companies drawn from Logistics Association Australia’s current membership list, this study assessed the relative importance assigned by shippers and logistics service providers (LSP) to various elements of third party logistics services. The importance-performance matrix (IPM) analysis was conducted to assess the gap between what is required by the shippers and what is provide...

The word logistics has its origin from Greek word “logistike” which means the art of calculating. However, the modern interpretation of the term logistics has its origin in the military, where it was used to describe the activities related to the procurement of ammunitions, and essential supplies for troops located at the front. Logistics not only includes activities related to the physical mov...

Human Development Index (HDI) has been subject to a lot of criticism over time, with the idea that it does not fully reflect human development, and complemented different indicators in various studies. Despite its importance, especially considering requirements era, logistics considered HDI and, although there are many synthetic indices combine methods (i.e. DEA, MCDM etc.) HDI, these far from ...

This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service depends the skill with the logistics system designed and managed. The output of all logistics activity i...

The design of a multimodal logistics service network with customer service time windows and environmental costs is an important and challenging issue. Accordingly, this work established a model to minimize the total cost of multimodal logistics service network design with time windows and environmental concerns. The proposed model incorporates CO2 emission costs to determine the optimal transpo...