Synopsis This paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services. Improving the quality of public leisure services has been a goal for successive governments; quality m...

The authors undertook a review of the literature, focussing on publications describing the following: (1) Pure tone threshold data for adolescents/young adults; (2) Measurements/estimates of noise exposure from leisure activities; and (3) The relationship between hearing threshold levels (HTLs) and leisure-noise exposure. There is a large volume of published materials relevant to these topics, ...

the way people spend their leisure is a reflection of social, economic, and cultural capital in any given society. the present research studies the influence of cultural capital on leisure using survey method. instrument used to collect data has been: questionnaire. the statistical population constitutes all women living in the city of juybar aged 15-64. based on the results of the latest censu...

This study uses cluster analysis to relate demographic variables and leisure activities. A cluster analysis of subscribers and ex-subscribers of an Australian online DVD rental company yielded four clusters with significant differences in preferences for traditional and ICT-mediated leisure activities. For practitioners, the study illustrates how profiling customers on their leisure preferences...

This study describes undergraduate casual-leisure information behaviors relevant to online videos. Diaries and in-depth interviews were used to collect data. Twenty-four undergraduates participated in this study (9 men, 15 women; all were aged 18–22 years). This study presents a model of casual-leisure information behaviors and contributes new insights into user experience in casual-leisure set...

Although they are healers, physicians are not themselves immune from "secondary stress." In fact, they may be more susceptible to it because they tend not to acknowledge the fact that it exists. In this article, the author, a hospice physician who is a former nurse, explains her personal strategy for combating secondary stress: increased emphasis on maintaining a healthy personal spirituality. ...

Parking is a key component of urban transportation managements and has become a severe problem at many tourist attractions during holidays in China. This paper presents a novel scheme to relieve the holiday parking pressure. Based on the perspectives of the activity-based travel characteristics, we propose an effort to develop parking alternatives by utilizing existing traffic facilities. A con...

The exploitation of high volume of geolocalized data from social sport tracking applications of outdoor activities can be useful for natural resource planning and to understand the human mobility patterns during leisure activities. This geolocalized data represents the selection of hike activities according to subjective and objective factors such as personal goals, personal abilities, trail co...

This study explored the relationship between cultural leisure activities, recovery experiences and two outcomes among hospital workers. The differences in recovery experiences (detachment, relaxation, mastery and control) and outcomes (work engagement and subjective recovery state) among hospital personnel (N=769) were analysed by the type (receptive or creative) and frequency of cultural activ...