This paper describes a decision-making system for phytosanitary control advicing. The solution adopted consists of developing a Web-accessible information system based on a multi-agent architecture, integrating knowledgebased techniques and classical information analysis and management techniques. CommonKADS was used for the design of some knowledge-based agents. Internet implementation and int...

BACKGROUND The implementation of the Performance Management and Development System (PMDS) is seen as being vital to the quality of care, resource management and inter-professional work. However, there is evidence that, at present, professional nurses lack the knowledge to implement such a system. OBJECTIVES The aim of this study was to explore and describe professional nurses' knowledge regar...

El-Jardali and Fadllallah provide an excellent summary of the many dimensions of knowledge use, and the breath of issues and activities that must be considered if knowledge is to be put into practice. However, reliance on a continuum (rather than a cyclical, multidirectional, systems) model creates a number of limitations, particularly when promoting evidence-informed action in the areas of hea...

This exploratory case study research applies a processual analysis (Pettigrew, 1997) to the implementation of a Customer Relationship Management (CRM) system from a knowledge management perspective to a contemporary (1999-2004) situation within Birmingham City Council. A specific focus is given to areas neglected in previous CRM studies sub-cultures, psychological contracts, how tacit knowledge...

despite the fact that most of the organizations have understood the importance of knowledge management and they have tried to implement that by some projects through their organizations but unfortunately many of this projects have not had high performance. so, one of the concerns of organizations is the continuous evaluation of knowledge management system performance. in fact performance evalua...

On the increase of uncertainty and in the absence of coordination it is getting more and more complicated for companies to work successfully. In this concern Knowledge Management is of great interest as effective solution to the problem of effective adaptation of research companies to constantly changing environment, where new knowledge development and training are key factors of success. It is...

In recent years the sophistication and application of Warehouse Management Systems (WMS) has increased significantly and they are now seen as vital systems for gaining efficiency improvements and cost savings within the logistics industry. However, the successful implementation of a WMS is rare. Therefore, this study’s aims were to explore the key factors that influence the success of a WMS dev...

The effective and efficient management of explicit customer knowledge is a key factor for gaining competitive advantages in current business environments. For this we consider the importance of customer knowledge in this paper and possibilities to integrate it into company internal processes. Therefore we develop a customer knowledge management system which we consider from an organizational vi...