Recently, a new product design and development style, in which external engineers at remote place can join the project for a collaborative work, is noticed as one type of the open innovation. In this paper, a web-based multidisciplinal simulation environment, especially for a mechatronic product which works with both mechanical and electrical structure, is proposed to promote the project. The s...

T paper examines the effects of information and communication technology (ICT) service innovation and its complementary strategies on brand equity and customer loyalty toward ICT service providers. We draw from research on brand equity and customer loyalty, ICT innovation management, and strategy complementarity to propose a model that includes new constructs representing ICT service innovation...

Formalised service innovation is a central tenet of enterprise systems lifecycle phases. Event driven process models extended with knowledge objects are found to be not useful in early lifecycle phases. When an upgrade is required, a map of the knowledge infrastructure is needed to better design further service innovation because functional maps no longer adequately describe the context adequat...

During the last decades, the software for supporting hospitals’ information systems became more flexible in terms of adaptability and configurability. Some hospitals use these capabilities to create local IT innovations. However, information on these local IT innovations is rarely available, as a preceding Grounded Theory based study revealed. To tackle this shortcoming, a two year action resea...

Enterprises are constantly in motion. Novel technologies, new markets opportunities, cost reduction, process improvement, service innovation, globalisation, mergers, acquisitions, etc., continuously trigger enterprises to change. This variety of change drivers also fuels the need for enterprises to seek the right balance between the many, quite often contradicting, drivers for change. In this p...

In the past, the development of information systems (IS) for companies was mostly driven by experts from the information technology (IT) department. Up to today, the users’ experiences, valuation of usability and suggestions for improvements have become important components in the research and development (R&D) process in order to ensure efficiency, usability and sustainability of the IS. Many ...

Openness for open innovation is becoming increasingly important in the field of embedded systems (ES). ES are traditionally designed for a particular purpose, however most ES firms are beginning to open up their systems. This allows third parties to enhance them with additional software, or hardware components. It is not enough to just provide access to a system though, it also requires that it...