Purpose The purpose of the present study is to identify core cultural aspects perceived by executives public, private and foreign banks in India. Design/methodology/approach Of 124 responses, 96 usable responses were assessed from middle lower level managers. Qualitative content analysis deconstruction method used aspects. Findings Interestingly, managers Indian banking industry stated that the...

The banking industry is a strong leader in the use of Internet technologies for revolutionizing customer services. This study explores demographic and financial factors that may affect the use of Internet-Banking (IB) services provided by a large bank. The study analyzed certain IB activities for a large sample of the bank's customers. The analysis highlights some usage characteristics and patt...

In This era of globalization going green is the popular trend in banking sector. this fast changing environment Banking plays an important role sector as initiative has provoked institutions to introduce digital & Technology impelled services. Retaining customers customer satisfaction a bank more difficult nowadays. The perception and their factor that be taken into consideration before inv...

This paper identifies and investigates the factors which influence customers decision to use a specific form of mobile banking, and specifically focuses on the evaluation of SMSbased mobile banking in India. Other my study plans to connect the gap of research in the acceptance of mobile banking among the customers. Main challenges are what are the Positive and Negative factors which influence t...

This study looks at how banking, specifically retail banking has been affected in the eyes of average customer due to COVID-19 pandemic. The examines sector affected. main focus is on if and there a change preference or perspective individuals interact with their banks. If drop terms service quality, response time also an understanding secure they believe it conduct activities online digitally....

recent growth and developments in internet and electronic services play a significant role in banking industry all over the world especially in iran. it caused an intensive competition between governmental and non- governmental banks in the field of using e-banking services in a way that each bank attempts to attract more customers using high-quality e-services. ways of delivering services, qua...

Data envelopment analysis (DEA) is non-parametric linear programming (LP) based technique for estimating the relative efficiency of different decision making units (DMUs) assessing the homogeneous type of multiple-inputs and multiple-outputs. The procedure does not require a priori knowledge of weights, while the main concern of this non-parametric technique is to estimate the optimal weights o...