As government organizations make subsequent investments to reposition their services around an Egovernment agenda, executives and managers of public organizations are experiencing great challenges in managing E-government systems successfully. This study examines how various human, organizational, and technological factors influence the performance of E-government systems in the Gangnam-Gu dist...

Electronic government, so called e-government, has been broadly defined as the use of information and communication technology (ICT) to transform government by making it more accessible, effective, and accountable (infoDev & CDT, 2002). The Internet is indeed the most powerful and popular means of delivering e-government. Hence, Web sites have been employed as a platform for delivering a wide r...

Although form-based services are fundamental to e-government activities, their widespread does neither meet the citizen’s expectations, nor the offered technological potential. The main reason for this lag is that traditional software engineering approaches cannot satisfactorily handle all of electronic services lifecycle aspects. In this paper we present experiences from the Greek Ministry of ...

Governments are using the Internet and e-commerce technologies to provide public services to their citizens (Watson & Mundy, 2001). In so doing, governments aim to form better relationships with businesses and citizens by providing more efficient and effective services (Al-Kibisi, de Boer, Mourshed, & Rea, 2001). E-government provides opportunities to streamline and improve internal governmenta...

E-service development as an integral part of e-government is growing area so the assessment of maturity of these services is becoming increasingly relevant. This paper presents more precise method for the evaluation of e-service maturity. It is based on stage model, the service division into the components – operations and the statistics of intensity of their usage in traditional and electronic...

To highlight the growth of e-government and the importance of its services it is essential to evaluate the performance of the service delivery to customers. Research indicates that traditional performance indexes are not suitable for this evaluation; moreover, it is noticeable that the e-government services are intangible and invisible. Among different e-government services, measurement of qual...

As personalisation is becoming prevalent in many areas, there is an increasing desire to provide personalised services (e.g., personalised brochures) in the government domain. The idea behind these services is that they would be fully automated, but feel personalised to the users. We argue in this paper that, sometimes, and in particular for some groups of citizens, the ―human touch‖ is importa...

ICT (Information and Communication Technology) has been recognized as one main revenue stream for telecom industry, and widely be used for lots of fields, such as government, automobile, health and some others. This article, which aims to explore ICT service for e-government application, focuses on the current products & services provided by telecommunication operators. After studying Verizon b...

The evolution of E-Government provides the opportunity to explore Information and Communication Technology (ICT) adoption by individuals and organizations. A systematic study of local egovernment has provided important insights into this topic. This research created an in-depth index of the local e-government in Israel, and consequently contributed to the establishment of a theory on ICT accept...

AS a clinical anesthesiologist and health services researcher, my goal is to improve patient outcomes both on an individual and a population level through direct patient care and research. In recent years, I have had the privilege of being involved in the development of numerous guidelines. Guidelines are a set of recommendations for patient management that identifies a specific or range of man...