This study investigated the relationship between sustainable human resource management (HRM) practices, employee satisfaction, and customer orientation of frontline employees (FLEs) in hotel industry from perspective internal marketing. Specifically, focused on three facets HRM practices (i.e., training, reward, benefit) as well organizational empowerment communication FLE-supportive contexts. ...

When COVID-19 was declared a pandemic, the education sector soon faced unprecedented challenge of moving courses online within no time. The rapid implementation emergency remote teaching (ERT) led to students and teachers alike being thrown into an emotional terra incognita. This paper sets out explore if foreign language (LX) grit, learners’ passion perseverance for LX learning, is predictor e...

In this study, a novel stochastic computational frameworks based on fractional Meyer wavelet artificial neural network (FMW-ANN) is designed for nonlinear-singular Lane-Emden (NS-FLE) differential equation. The modeling strength of FMW-ANN used to transformed the NS-FLE system difference equations and approximate theory implemented in mean squared error sense develop merit function equations. M...

Throughout the customer journey, employee-customer interaction drives responses. The COVID-19 pandemic has dramatically influenced shopping behavior with face masks playing a major role. This research investigates how consumer changed and frontline employee (FLE) non-verbal (emotional facial expressions) verbal cues (verbal expertise) influence responses dependent on whether FLEs wear mask or n...

This article discusses the action-oriented foundations of TRADILEX (Audiovisual Translation as a Didactic Resource in Foreign Language Education), project funded by Spanish Ministry Science and Innovation, which involves researchers from twelve universities across Europe UK. focuses on improvement linguistic skills perceived through audiovisual translation (AVT) practices such use captioning (i...