BACKGROUND One of the most important indexes of the health care quality is patient's satisfaction and it takes place only when there is a process based on management. One of these processes in the health care organizations is the appropriate management of the waiting time process. The aim of this study is the systematic analyzing of the outpatient waiting time. METHODS This descriptive cross ...

In this article, we present a continuous review perishable inventory systemwith a service facility. The service facility consists of a single server and a finite waiting room. If the arriving primary customer finds the waiting hall is empty and the server is idle, he immediately joins the service. The demanded items are issued by a server after some random time due to service on it. We assume t...

in this note, we aim to present some properties of the space of all weakly fuzzy bounded linear operators, with the bag and samanta’s operator norm on felbin’s-type fuzzy normed spaces. in particular, the completeness of this space is studied. by some counterexamples, it is shown that the inverse mapping theorem and the banach-steinhaus’s theorem, are not valid for this fuzzy setting. also...

banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

 In this paper we study the relative entropy rate between a homogeneous Markov chain and a hidden Markov chain defined by observing the output of a discrete stochastic channel whose input is the finite state space homogeneous stationary Markov chain. For this purpose, we obtain the relative entropy between two finite subsequences of above mentioned chains with the help of the definition of...

Asymptotic normality as well as some weak invariance principles for bonus sums and waiting times in an extended coupon collector's problem are considered and incorporated in the study of the asymptotic distribution theory of estimators of (finite) population totals in successive sub-sampling (or multistage sampling) with varying probabilities (without replacements). Some applications of these t...