This article explores how the concept of emotional labour has moved from sociological into lay discourse as a case study double hermeneutic and creep, demonstrating effect concepts can have on actors’ understanding their everyday lives. From an analysis 41 news magazine articles about labour, we identify various meanings term carries well ideologies logics that underpin them. The become tool us...

Emotional nurturance is a fundamental feature of all forms professional caring. As well as delivering expert social, health, education, practical or personal services, good caregivers possess an other-centred disposition, are emotionally intelligent and relationally skilled, morally Despite this, the value, role, status emotional in care ambivalent. Drawing on feminist theory, Hochchild’s labou...

While we know that emotional reactions are important influences on political behavior, we know far less about the sources of these emotions. This paper studies the causes of fear and anger in reaction to a negative stimulus: the financial crisis. Anger should have been experienced among individuals who believed a specific actor was to blame for the crisis. Moreover, individuals should have been...

Emotional Labour (EL) is a central feature of customer service roles, which refers to the effort employees exert in order to manage the emotions required by their role. Despite the emphasis placed upon “effort”, the instruments developed to measure EL have been focused on the strategies “deep acting” (i.e. changing your own feelings to achieve the required display) and “surface acting” (i.e. ch...

Nurses have to manage their emotions and the emotion expressions to perform best care, and their behaviours pass through emotional labour (EL). However, EL seems to be an under-appreciated aspect of caring work and there is not a synthetic portrait of literature about EL in the nursing profession. Hence,this review was conductedto synthesize and to critically analyse the literature in the nursi...

The present study investigates relations among emotional labour, regulation strategies, and secondary traumatic stress (STS) in a sample of allied mental health professionals (AMHPs) the UK. It empirically examines relationship between labour STS; and, explores moderational role strategies. Participants included 99 clinical psychologists, psychotherapists, counsellors, psychiatric social worker...

Many organisations believe that workplaces ought to be happy spaces. However, actions promote happiness often overlook the variety of impacts emotions may have. While current literature on emotional labour focuses feeling rules, displays and normative control, this article links materiality by exploring affects power relations produced. After reviewing labour, investigates circulation emotions,...

BACKGROUND Traditionally, clinical decision making has been perceived as a purely rational and cognitive process. Recently, a number of authors have linked emotional intelligence (EI) to clinical decision making (CDM) and calls have been made for an increased focus on EI skills for clinicians. The objective of this integrative literature review was to identify and synthesise the empirical evide...

This study was conducted in Delta State Nigeria to establish a nexus between rural-urban migration and child labour. Random sampling was applied to select rural settlements and this study covers 450 sample farming households. The results show that rural-urban migration influence child labour (P