This paper investigates the link between culture and website quality expectations. Website quality is measured through a recently developed instrument (WEBQUAL), while culture is measured through Hofstede’s cultural dimensions. The analysis reveals that two cultural dimensions (masculinity and long-term orientation) are associated with higher website quality expectations. The findings have impo...

The purpose of this study is to provide insights into consumers’ perception of service convenience and services consumption experience (conceptualized as two second-order formative constructs) and their potential influence on the development of long-term exchange relationship among consumers and service providers in the context of E-Services or broadly Services in the Electronic Meditated Envir...

The article presents results of the empirical research revealing readiness of adults to participate in the lifelong learning process using e-learning, m-learning and t-learning technologies. The research has been carried out in the framework of the international project eBig3 aiming at development a new distance learning platform blending virtual learning environments, television and mobile tec...

Online privacy notices are supposed to act as the primary mechanism to inform users about the data practices of online services. In practice, users ignore notices as they are too long and complex to read. Instead, users rely on formed expectations to determine with which site they feel comfortable interacting. Mismatches between actual practices and a user’s expectations may result in users exp...

Many online services provide functionalities for sharing one’s participation and captured media at real-world events. In a previous work [3], we constructed the EventMedia dataset aggregating heterogeneous sources of information and producing linked data. In this work, we carry out an event-oriented data reconciliation experiment in the web of data, and we propose two adapted extensions to a se...

Virtual communities of patients provide health-related information and mutual support for their members. This paper presents a member centric knowledge creation process within virtual communities of patients. Our objective is to capture the importance of quality assurance of medical information available within virtual communities of patients. Furthermore, the role of the members as the main pl...

The main objective of e-Government is to better serve citizens. However, citizens’ likelihood to use e-Government services is very low especially in the context of developing countries. Lack of trust in e-Government systems has been recognized as one of the major barriers to e-Government services adoption. Citizens’ decision to use online services is dependent on their level of trust in the tec...

The European Commission acknowledging the significance of broadband for the improvement of citizen welfare and its economic benefits, has put in place targets for the diffusion of broadband to all citizens and businesses in the European Union. This manuscript comparatively assesses the current state of affairs in broadband and digital public services in selected South East Europe (SEE) countrie...

The Internet’s influence in creating e-services has been revolutionary for retailer. Clearly, The Internet is fast becoming an important new channel for businesses in retailing, raising e-services as the emergent business paradigm in the industrialized world. Unfortunately, past research on measuring e-tailing quality is scarce. This paper provides a conceptual framework for e-tailing quality a...

Abstract The poster presents the major results of a survey conducted in several German cities to asses preferences citizens have towards aspects of One-Stop Government. One Stop Government has a lot in common with the concept of collaborative CRM. Aspects that play an important role for its success are: channel adoption and assignment , collaborative data usage and privacy, cost reduction poten...