Quality Function Deployment (QFD) has been traditionally used as a planning tool primarily for product development and quality improvement. In this context, many people have used QFD for making decisions on how to prioritize critical product areas from a customer perspective. However, it is the position of the author that the QFD process can be viewed as a decision support system that would enc...

Volatile events such as public health disasters bring the prospect of rapid contagion and the threat of disastrous impacts for Europe. Vulnerabilities and cascading effects can result in significant injuries, illness and loss of life. Damage to health infrastructure, demand for medical attention, displacement and major outbreaks all place a strain on health services. Preparedness, response and ...

As Sun Tzu says: “Judge advantages when accepting advices, and then, in accordance with that, arrange your forces supplementing them with extraordinary tactics. Forces should be arranged strategically, based on that what gives the advantage.” This though directly points that strategy and tactics need to be developed in the same direction to gain success. This is the application of the research ...

Modern complexity of management is associated with important decision making, confronting a great number of useless information. Selection of information-the choice of only quality ones, i.e. essential ones, is a big problem in management decision-making. Implementation of systemic approach i.e. dialecticalnetwork thinking (DNT) can help dealing with it. It is known that decision-making based o...

In the complex decision-environments that characterize e-business settings, it is important to permit decision-makers to proactively manage data quality. In this paper we propose a decision-support framework that permits decision-makers to gauge quality both in an objective (context-independent) and in a context-dependent manner. The framework is based on the information product approach and us...

Sustainability is an essential theme for business. In order to compete, strategies need to be improvised and efficient and effective decisions need to be made for improved sustainability performance. Despite management’s apparent knowledge of this, it appears that challenges persist with sustainability’s embeddedness in decision-making and its implementation in practice. In this study we propos...

This paper deals with the use and development of management games. A management game is a session where the groups of players form fictive companies to operate at fictive markets. The market operations are carried out by using a special computer software. The objective is to enhance the players’ decision making skills and the insight of the industry. Management games are used mainly in teaching...

This paper explores the use of risk management techniques to promote the design of resilient services. Success in achieving any benefit from a new service will be directly affected by the resiliency of the supporting service architecture including technical and non-technical domains. The concept of resiliency in services and enterprises is examined. We present a framework to analyze risks and t...