this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

After distinguishing several ways in which the notion of the moral roots of citizenship and citizenship education can be understood, this paper focuses on the question ‘Is there some underlying attitude that citizens should have towards their fellow citizens?’. It argues for respect, rather than love or care, as being the appropriate attitude, in part on the grounds that the emphasis on respect...

Purpose – The purpose of this paper is to examine the effects of organizational citizenship behavior on enterprise resource planning system in Telecommunication Company of Iran. Design/methodology/approach – The papers develops a research model based on current literature and then test this model in Telecommunication Company. Statistics society consists of 202 experts include personnel affairs ...

This theoretical study investigates the importance of cross-cultural competencies, such as communicative skills, for the development of education that enables global citizenship. The study’s hypothesis is the suggestion that arguments against bilingual education in the United States may represent evidence of a transition from a conservative approach to citizenship to a global citizenship. Thus,...

We tested the effects of a work-family intervention on employee reports of safety compliance and organizational citizenship behaviors in 30 health care facilities using a group-randomized trial. Based on conservation of resources theory and the work-home resources model, we hypothesized that implementing a work-family intervention aimed at increasing contextual resources via supervisor support ...

Equity issues have led many economists to re-consider their preference for conducting efficiency analyses with aggregated estimates of the benefits and costs of changes in environmental resource allocations. For instance, there is evidence that health risks due to hazardous wastes disproportionately affects the poor and non-white. Policies that lead to these disproportionate effects are not nec...

PURPOSE Unsafe behaviors are an important cause of accidents in adolescent age groups. This study was designed to examine the behaviors of adolescent pedestrians in southern Iran. METHODS This is a descriptive analytical cross-sectional study. The study population consisted of high school students in Shiraz, capital city of Fars Province, Iran. Five hundred and sixteen students were selected ...

Explicitly coercive measures are sometimes necessary in the care and treatment of psychiatric patients. The author describes how use of such measures is not antithetical to patient-centered, recovery-oriented practice either in inpatient or outpatient settings. Citing a definition widely used by advocates to describe the overarching goal of recovery--"a full, meaningful, and self-determined lif...

Contemporary citizenship and democracy encompass a wide range of political, civil and social rights and responsibilities for both the individual and the state. An active, effective and responsible citizenship, in contemporary times, requires that people be empowered to exercise those rights and responsibilities towards other people, the community and the state. Citizens should be vigilant regar...