abstract service quality has been an area of interest of both researchers and practitioners in recent years. in light of such interest, two distinctive schools have contributed to service quality and customer satisfaction. the first school focuses on the role of organizations and their staff as the origin of service quality improvement while the second one incorporates customer’s participation ...

The purpose of this study is to present a model of human resource architecture in Iranian Customs. This research is in the category of exploratory mixed research. In the qualitative phase, the statistical population was academic experts in HR, managers and assistants in the field of Customs of Southern Iran. Purposeful sampling was continued until theoretical saturation. The sample size was 19 ...

Wole Soyinka is a renowned Nigerian dramatist, who was awarded Nobel Prize in 1986, for his accomplishment in the field of literature. He is a prolific writer and versatile genius of Africa. His works are based on society, culture, tradition and politics of Africa. The dramatic environment that Soyinka creates has been enriched with variegated realistic scenes portraying African life very exact...