Intelligent agents have been applied to electronic commerce, promising a revolution in the way we conduct business, whether business-to-business, business-to-customer or customer-to-customer. This article gives a brief review of agent technologies involved in buying and selling, followed by lists of Internet e-commerce agents. Several agent-mediated electronic commerce systems are analysed in t...

Electronic customer-to-customer interaction (eCCI) is a widespread phenomenon in e-commerce platforms and becomes crucial in the service offering embedded in web 2.0 and social media technique, but the research is very limited.This study explores the features of customer perceived quality in eCCI in Tourism E-commerce Platform .Furthermore, it distinguishes the quality of interaction between cu...

Consumer dropouts during the purchase process represent a critical challenge in e-commerce. While many individuals use retailer websites mainly for product searches and information gathering, a significant number of online shoppers often abandon their shopping carts somewhere in their purchase process. Hence, it is essential to investigate the customer’s exit from a website along a general purc...

A reputation management system can promote trust in transactions in an online consumer-to-consumer (C2C) market. We model a C2C market by employing an agent-based approach. To discuss the characteristics of goods traded on the market, we define temptation and contribution indexes based on the payoff matrix of a game. According to the results of a simulation conducted with the model, we find tha...

Software agents have become very popular in the last six or so years. They have been used successfully to filter information, match people with similar interests and automate repetitive behavior. More recently, the capabilities of agents have been applied to electronic commerce, promising a revolution in the way we conduct transactions, whether business-to-business, business-to-consumer, or con...

We develop a game-theoretic framework to investigate the competitive implications of consumer-to-consumer electronic marketplaces, which promote concurrent selling of new and used goods. In many e-marketplaces, where suppliers cannot directly use second-hand goods for practicing inter-temporal price discrimination, the threat of cannibalization of new goods by used goods become significant. We ...

Successful innovation is a key to business growth. In the realm of technological development, innovation processes have been transformed into various forms, like open innovation, crowdsourcing innovation, or collaborative innovation. This research would like to focus on open innovation processes to reach out to the common stakeholders in the entrepreneurship system through small and medium ente...

Purpose – This study attempts to examine the relationship between service quality perception and customers’ satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL measurement scales consisting of six dimensional structures: tangibles, reliability, responsiveness, assurance, and empathy, and plus the compliance dimensions t...

We consider queueing systems where a finite number of customers arrive over time to a service system, consisting of either a single or multiple servers. The arrival of customers is driven by appointments, with a scheduled appointment time associated with each customer. However, customers are not necessarily punctual and may arrive either earlier or later than their scheduled appointment times. ...