Associative networks have been long used as a way to provide intelligent machines with a working memory and applied in various domains such as Natural Language Processing or customer associations analysis. While giving out numerous practical advantages, existing Games With a Purpose (GWAPs) for eliciting associative networks cannot be employed in certain domains (for example in customer associa...

The key focus of the customer call-centre is effective and efficient resolution of customer problems. Keeping staff and clients happy by streamlining call-centre workflow is integral in achieving this end. We propose to extend a knowledge representation and acquisition technique, known as multiple classification ripple down rules (MCRDR), that will support management of troubleshooting knowledg...

Customer Relationship Management (CRM), a management philosophy that focuses on the nurturing of customer relationships, emerged as a response to decreasing customer loyalty and increasing competition. Implementing CRM is expensive, as it demands high investment in organizational change activities and information technology (IT) and companies thus expect visible, measurable results. But compani...

The complexity of product assortments offered by online selling platforms makes the selection of appropriate items a challenging task. Customers can differ significantly in their expertise and level of knowledge regarding such product assortments. Consequently, intelligent recommender systems are required which provide personalized dialogues supporting the customer in the product selection proc...

The complexity of product assortments offered by online selling platforms makes the selection of appropriate items a challenging task. Customers can differ significantly in their expertise and level of knowledge regarding such product assortments. Consequently, intelligent recommender systems are required which provide personalized dialogues supporting the customer in the product selection proc...

Prepaid customers in mobile telecommunications are not bound by a contract and can therefore change operators (‘churn’) at their convenience and without notification. This makes the task of predicting prepaid churn both challenging and financially rewarding. This paper presents an explorative, real world study of prepaid churn modeling by varying the experimental setup on three dimensions: data...

In this paper we describe a paradigm for content-focused matchmaking, based on a recently proposed model for constraint acquisition and satisfaction. Matchmaking agents are conceived as constraint-based solvers that interact with other, possibly human, agents (Customers). The Matchmaker provides potential solutions (\suggestions") based on partial knowledge, while gaining further information ab...

Product configuration systems are considered to be important enablers of the mass-customization strategy. They are the most successful applications of e-technologies and artificial intelligence in e-business, particularly in customer interaction. Product configuration systems support the acquisition of the customers’ requirements while automating the order-taking process, and they allow custome...

In this paper we describe a paradigm for contentfocused matchmaking, based on a recently proposed model for constraint acquisition-and-satisfaction. Matchmaking agents are conceived as constraintbased solvers that interact with other, possibly human, agents (Clients or Customers). The Matchmaker provides potentiM solutions ("suggestions") based on partial knowledge, while gaining further inform...

During the past decade, the retail banking industry started to face a set of radically new challenges that had an overall negative impact on industry margin and profitability. In response to these challenges, more and more retail banks have focused on increasing the scale of their operations, which has led to a rising importance of mergers and acquisitions (M&A). From a Marketing perspective, M...