This studyuses Structural EquationModeling (SEM) to investigate the strengthof the relationships among CustomerRelationshipManagement (CRM),RelationshipQuality (RQ), andCustomerLifetimeValue (CLV) from a consumer viewpoint. This study also investigates whether or not these relationship models show significant differences based on different hotel type preference groups. Ananalysis of 688effectiv...

Customer Relationship Management (CRM) and knowledge management, have some important issues, in particular, related to lack of success of CRM strategies implementation. Much CRM writing focuses on technology applications, but the critical role of knowledge management is now beginning to be recognized. CRM is definitely related to the discipline of knowledge management thus, the existence of suf...

Customer relationship management (CRM) systems in business are a reality of the contemporary business world for the last decade or so. Still, there are grey areas regarding the successful implementation and operation of CRM systems in business. This paper, through the systematic study of the CRM implementation paradigm, attempts to identify the most important challenges and opportunities that t...

Customer Relationship Management (CRM) is getting more and more a key strategy for companies big and small. Customer care strategy and CRM software go hand in hand. In particular SME’s need a CRM software that easily adapts to their customer care needs while still being low cost. In this paper I discuss the benefits of CRM for SME’s and their special requirements wrt. CRM software. Further, I i...

Internet is becoming a part of our lifestyle; however, the usage rate and application are disparate in different parts world. In many emerging countries, yet to penetrate ordinary households. The present study focuses on how IoT adoption impacts banks’ customer relationship management (CRM) an market context. Furthermore, moderating roles gender, age, bank ownership type between CRM have also b...

Introduction In today's team-oriented healthcare environment, high-quality patient care requires physicians to possess not only medical knowledge and technical skills but also crisis resource management (CRM) skills. In emergency medicine (EM), the high acuity and dynamic environment makes CRM skills of physicians particularly critical to healthcare team success. The Accreditation Council of Gr...

In most economic sectors organizations face rapid environmental changes like regulations. Such changes can force them to adjust both their organizational and operational structure. For instance, in the energy utility sector numerous developments moved German Public Utilities (PUs) towards a liberalized market. Nowadays PUs have to stay competitive while managing a heterogeneous information tech...

been successfully used over the past seven years by an interdisciplinary team to create the International Committee for Documentation of the International Council of Museums (CIDOC) CONCEPTUAL REFERENCE MODEL (CRM), a high-level ontology to enable information integration for cultural heritage data and their correlation with library and archive information. The CIDOC CRM is now in the process to...

The determination of 34 trace metals in a river water certified reference material (CRM), i.e. JSAC 0301-1, which was issued by the Japan Society for Analytical Chemistry in January 2004, was performed by ICP-MS with a high efficiency nebulizer after preconcentration with a laboratory-made chelating resin-packed minicolumn, with which trace metals were concentrated 100-fold from 50 mL of a rive...

This paper presents the methodology that has been successfully employed over the past 7 years by an interdisciplinary team to create the CIDOC Conceptual Reference Model (CRM), a high-level ontology to enable information integration for cultural heritage data and their correlation with library and archive information. The CIDOC CRM is now in the process to become an ISO standard. This paper jus...