In this study, the enablers of Customer Knowledge Management (CKM) software companies are investigated. Consequently, conceptual CKM enabler model is developed by extracting “organizational”, “technological” and “human” factors from literature. Then, a Multi-Criteria Decision-Making (MCDM) approach applied to identify dependence relationships using Analytic Network Processes (ANP) Trial Evaluat...

Selecting an MCDM method to use in any decision-making problem is always a difficult issue regarding that there no agreement generally on which the most appropriate one. This paper addressed proposal of hybrid approach for this problem. Under assumption superiority among well-established and accepted methods, we defined maximin strategy based fact lowest correlation between MCDMs proposed terms...

This paper presents a new multi-criteria decision-making (MCDM) method, namely the ratio product model (RPM). We first overview two popular aggregating models: weighted sum (WSM) and (WPM). Then, we argue that models suffer from some fundamental issues mainly due to ignoring nature of alternatives' scores with respect criteria importance weights criteria. Building on notion compositional data a...

In this paper, a new interval-valued fuzzy multi-criteria group decision-making model is proposed to evaluate each of the energy plans with sustainable development criteria for proper energy plan selection. The purpose of this study is divided into two parts: first, it is aimed at determining the weights of evaluation criteria for sustainable energy planning and second at rating sustainable ene...