The development of technology at this time, every agency certainly tries to improve the quality its services. Complaint Application is an information system that aims provide aspirations for performance agency. In case researchers took Batam State Polytechnic, where campus wanted realize Bureaucratic Reform Polytechnic by making a website-based Polibatam Application. Initially, website was comp...

This study investigated various factors influencing consumer complaint intentions among Saudi online shoppers. Specifically, it examines five key that influence intentions: demographic characteristics, attitude towards complaining, product attributes, previous shopping experience, and experience. To achieve this aim, conducted descriptive, quantitative research involving 412 shoppers who have e...

Whereas new pharmacological treatments are developed for cognitive impairments in schizophrenia, self-assessment of cognitive dysfunctioning besides their objective validity could be of interest in evaluating patients' motivation to engage in rehabilitation program. Nevertheless insight into symptoms is severely impaired in schizophrenia and is negatively linked with poor compliance. But it is ...

BACKGROUND Limited knowledge exists about factors increasing the risk of general practitioners becoming involved in a complaint case or getting disciplined in connection with a complaint case. AIM The present study aimed to identify the general practitioner and practice characteristics associated with complaint cases and discipline. METHODS Information on general practitioners involved in c...

OBJECTIVES To examine the handling system for patient complaints and to identify existing barriers that are associated with effective management of patient complaints in China. SETTING Key stakeholders of the handling system for patient complaints at the national, Shanghai municipal and hospital levels in China. PARTICIPANTS 35 key informants including policymakers, hospital managers, healt...