Customer satisfaction is generally acknowledged as a key determinant of the value a customer contributes to a firm. Following the widespread recognition that the relationship is nonlinear and possibly even asymmetric, the authors develop a framework for understanding and predicting functional differences across consumers and situations. The resultant conceptualization proposes two general categ...

OBJECTIVE This study compares moderators of initiation and maintenance of health behavior changes. METHODS Data come from a cluster-randomized, 12-month telephone counseling intervention for physical activity and diet, targeting type 2 diabetes or hypertension patients (n=434, Australia,2005-2007). Demographic and health-related characteristics, theoretical constructs, and baseline behavioral...

the transformation of biochemical information into a physical or chemical signal is the basic idea behind a biosensor. the efficient detection of charged biomolecules by biosensor with appropriate device has caught tremendous research interest in the present decade. the present work is related to the simulation study of the performance of a functionalized surface of a biologically sensitive fie...

This secondary analysis of a trial on brief psychodynamic-interpersonal therapy (PIT) for patients with multisomatoform disorder investigated whether alexithymia moderates the associations between the therapeutic alliance and the outcome of PIT and whether moderating effects of alexithymia remain significant when controlling for depression. Eighty-three patients with multisomatoform disorder re...

Studies on cyberbullying are replete with questions about whether certain risk or protective factors are likely to predict cyberbullying outcomes such as cybervictimization. Such questions can often be reframed in terms of moderation effects, or hypotheses about how the effect of a predictor variable on an outcome variable depends on the value of a moderator variable. Demonstrating how question...