The record industry is desperately trying to cope with the spread of peer-to-peer (P2P) systems and salvage its business model. Meanwhile, these same P2P networks present a tremendous opportunity for technology companies to reinvent consumers’ relationship with music. I argue that a new business model based on open content can be just as revolutionary for the way society interacts with music as...

In opposition to foundational economic principles, four studies show that people view profit as fundamentally socially harmful. Studies 1 and 2 find a strong negative correlation between profit and perceived social value across both real firms and entire industries. This relationship holds for both perceived profit and actual profit information from public data. Study 3 confirms that this effec...

Most recent e-health initiatives perceive customers (patients) as recipients of medical care where they do not have a significant role in the process of health decision making. However, the advancement of Web 2.0 offers patients to have a greater role in the decision making process related to their health as they can be empowered with the ability to access and control information that fits with...

In this paper, we study the business model of a call center in the business process outsourcing industry through case study research method to understand its business model and critical success factors. We found that the case company employed a concept of “virtual call center” and has developed “standard service processes” and “reused” them across various industries, product lines, and countrie...

• Customer satisfaction: The result of optimizing and aligning business processes to fulfi ll customers’ needs, wants, and desires. • Cost reduction: The result of optimizing operations and supplier processes. • Cycle and fulfi llment time reduction: The result of optimizing the manufacturing and logistics processes. • Quality: The result of optimizing the design, development, and production pr...

Customer Relationship Management und Supply Chain Management, integriert in eine leistungsfähige Exchange Infrastucture, bestimmen die Diskussion im e-business Zeitalter. Die hieraus resultierende Forderung nach flexibler Integration mit standardisierten B2B-Schnittstellen bedingt einen systematischen und strukturierten Aufbau der einzelnen Komponenten. Integration schon in der Konzeptionsphase...

While there is recognition that market-based capabilities contribute to a firm’s financial performance, the exposition is largely conceptual (Srivastava et al. Journal of Marketing 62:2–18, 1998; Journal of Marketing 63:168–179, 1999). Using a resource based view of the firm, the present study proposes that (1) market-based assets and capabilities of a firm impacts (2) performance in three mark...

Business process redesign is one of the most powerful ways to boost business performance and to improve customer satisfaction [14]. A possible approach to business process redesign is using redesign best practices. A previous study identified a set of 29 different redesign best practices [18]. However, little is known about the exact impact of these redesign best practices on workflow performan...

Automobile industry in Taiwan has the characteristics of capital and technology intensive, strong operation management capability, close relationship supply chain and has played a critical role in the international market. Since there are hundreds of the first-tier suppliers and thousands of the second-tier suppliers, this leads automobile industry to be one of the most important industries in ...