The study presented in this paper examines the fit of total quality management (TQM) practices in mediating the relationship between organization strategy and organization performance. By examining TQM in relation to organization strategy, the study seeks to advance the understanding of TQM in a broader context. It also resolves some controversies that appear in the literature concerning the re...

The phrase by Feigenbaum (1951) that quality is never an accident; it is the result of intelligent efforts is rightly indicating the fruitful effects and outcomes for quality management systems like TQM and clearly depicting that right and intelligent efforts in the right direction will produce quality results which in turn creates value of organization in the market. While examining this indep...

There is a consensus that the quality of the US education system is deteriorating. This deterioration is evidenced by declining test scores, graduates with inadequate basic skills, increasing dropout rates, and a widening gap between industry needs and student capabilities (Fisher, 1993; Schargel, 1993). Society, on the other hand, has responded to this decline by demanding higher test scores a...

It is often argued that Total Quality Management (TQM) should be tailored to an organisation’s needs (Robin and Dennis, 1995). This view has also been supported by the work of a number of quality practitioners who argue that TQM needs to take account of the different technology histories and backgrounds of organisations. Other differences include different markets that are served with different...

This paper discusses the relationship between the implementation of Total Quality Management (TQM) and innovation performance. The discussion arises primarily based on the considerable controversy concerning this relationship that appears in the literature. As of interest to resolve this controversy, a research framework is developed preceded by a theoretical discussion of the multidimensionali...

In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma wi...

The importance of quality is widely acknowledged throughout the world, not only for avoiding failure and reducing costs but also for gaining competitive advantage. This article reflects on two approaches of quality management that have gained popularity during the last decades: Total Quality Management (TQM) and Information Quality Management (IQM). The goal of this study is to illustrate the l...