The objectives of this study is to explore various tourism services offered by tourist destinations Jaipur and Agra, to measure satisfaction of tourists by identifying the impact of quality tourism product on overall satisfaction of tourists visiting Jaipur and Agra. In order to evaluate the impact of service quality destination dimensions on the satisfaction of tourists, four hypotheses were d...

Purpose The primary purpose of this study is to investigate the influence tourists' perceived value, satisfaction and behavioral intention on development Lipu Yi costume culture promote intangible cultural tourism better construct a model influencing factors costumes in heritage tourism. Design/methodology/approach site district Panzhihua, Sichuan Province, China. This examines interrelationshi...

The objective of the present study is to explore factors affecting domestic tourists’ satisfaction with quality ecotourism services. Survey data collected from 457 visitors visiting Mekong Delta, Vietnam were analyzed provide evidence. Results multiple regression analysis using SPSS software have determined that Food and beverage Shopping & entertainment services, Perceived price, Nature de...

The extent to which actual (rather than perceived) performance influences customer satisfaction has received limited attention by researchers, yet it is important for managers to understand the extent to which customer perceptions and behavioral intentions are associated with actual service performance. This study investigates the links between actual and perceived performance, customer standar...

With the rapid development of public-private-partnership (PPP) urban rail transit (URT) projects in China, their social responsibility (SR) is considered to provide a useful way guaranteeing passengers’ rights and help sustainable development. However, what remains largely unknown how perceptions SR effort such projects’ influences satisfaction. To bridge this knowledge gap, current study first...

It is a marketplace reality that marketing managers sometimes inflict switching costs on their customers, to inhibit them from defecting to new suppliers. In a competitive setting, such as the Internet market, where competition may be only one click away, has the potential of switching costs as an exit barrier and a binding ingredient of customer loyalty become altered? To address that issue, t...

The next generation digital signage (NGDS) has become extremely important as a new innovative information system that provides interactive information to users by capturing contextual information through the utilization of the state-of-the-art technologies. NGDS gets wide popularity from millions of people due to its advanced information services that fit in with the individual’s digitizing lif...

The growth of tourism in the Middle East suffers from ongoing political unrest and conflicts across region. While previous studies have discussed impact psychological factors on industry Arab world at an aggregated level, role major dominant such as perceived risks, media, neutral diplomatic foreign relations not yet been investigated. objectives this study are to compare differences between lo...

The aim of this paper is to investigate the determinants and consequences of customer satisfaction in hotel industry in Iran. A Confirmatory Factor Analysis (CFA) and Structural Equation Modeling have been utilized with information provided by a survey conducted in Iran (Kish Island).Results indicate that perceived value has a significant impact on customer satisfaction in hotel industry. Moreo...