establishment of help desk is to provide technical support to users when they encounter technical problems related to hardware, software, application programs and network connections. However, due to resources problem, in particular the lack of help desk staff, users often have to wait for a considerably long time before their enquiries and problems are answered and solved. To relieve user's di...

This paper discusses new research directions leading to novel software technologies for the development and run-time support of complex applications executing on dynamic and adaptive computing platforms. The two key technology areas discussed here are new compiling technology and new application composition technology, which will enable applications to effectively exploit such platforms. In the...

Companies across a broad range of industries are pursuing offshore outsourcing. The wave that started with IT (Information Technology) outsourcing, led to business process outsourcing (BPO) as offshore vendors developed their capabilities and client’s built up relationships with those offshore vendors. With the rise in available skilled and certified workers in key skill areas such as accountin...

— In the info-tech age E-Methods of learning are becoming the most important vehicle in disseminating knowledge in higher education institutions. This sector is growing and changing at a rapid speed due to developments in technologies. But teaching is an art. Can there be fun learning with raw and dry technology? How can we make the best use of E-Methods, can we make the required information an...

Knowledge base population (KBP) systems take in a large document corpus and extract entities and their relations. Thus far, KBP evaluation has relied on judgements on the pooled predictions of existing systems. We show that this evaluation is problematic: when a new system predicts a previously unseen relation, it is penalized even if it is correct. This leads to significant bias against new sy...

In a project funded by the UK’s Alvey Programme, HumanComputer Co-Operation, considerable use was made of explicit knowledge in the system. This paper describes the underlying philosophy used in structuring and employing that knowledge and how it is being developed in current research into Knowledge Support Systems. The example of computer support for creative design exemplifies the argument.

Engineering design is a kind of human activity that makes use of many different knowledge sources. Basically, this may be well-structured explicit, domain specific knowledge or tacit, implicit and experience-based knowledge. Both types of knowledge have their particular roles in design, and thus in knowledge-based design support systems. In this paper several issues concerning knowledge-based d...

Humans are not able to cope with the exponential growth of information and the increasing speed of information and business processes fostered by information and communication technologies. Technical support not only for information storage and retrieval but also for information selection, process planning, and decision support is needed. Most of the ICT investments, however, do not foster inno...

Geometrical product specification and verification (GPS) standard system defined by ISO/TC 213 is a universal language for expressing tolerances and communicating functional requirements for geometrical workpieces in technical drawings. GPS is developed through cooperation by more than 60 countries and documented in hundreds of paper files. Hence, the GPS world is very complex and difficult to ...

The purpose of the study was to identify and document technical knowledge and information gaps that can inform development of appropriate training programs for cane farmers. The study employed a survey research design; involving 105 small scale farmers in selected from eight Sub-counties of Kakamega County. Data was analyzed using both descriptive and inferential statistics. Pearson’s product m...