Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS not yet reaching full potential. typically have a primary design focus on completing the task at hand, so metric of task-resolution should take priority. Other conversational quality att...

Recently emerged intelligent assistants on smartphones and home electronics (e.g., Siri and Alexa) can be seen as novel hybrids of domain-specific taskoriented spoken dialogue systems and open-domain non-task-oriented ones. To realize such hybrid dialogue systems, this paper investigates determining whether or not a user is going to have a chat with the system. To address the lack of benchmark ...

Errors in the execution of procedural tasks can have severe consequences. Attempts to ameliorate these slip errors through increased training and motivation have been shown to be ineffective. Instead, we identified the steps in a task procedure on which errors are most likely to occur, so that these might be designed out of the task procedure in the first place. Specifically, we considered whet...

The purpose of this research was to investigate the relationship between employees' perceptions of their immediate supervisors' relations-oriented and task-oriented leadership behaviors and different types of organizational commitment. Bass & Avolio's (1995) Multifactor Leadership Questionnaire (MLQ Form 5X) was used to measure relations-oriented and task-oriented leadership behaviors. Meyer & ...

Our research examines the strategies employed by users during exploratory learning, and what they learn about how a device works and how to accomplish tasks using the device. Initial empirical and modelling work suggests that users typically conduct device-oriented exploration resulting in the acquisition of specifically device-oriented knowledge, but not directly of taskoriented knowledge. Alt...

Task analysis has been used traditionally in HCI and CSCW to define requirements for user interfaces, webbased or otherwise. This paper argues that a shift of paradigm is needed in web engineering from taskoriented to goal-oriented approaches for designing applications delivering a quality user experience and achieving the objectives of the stakeholders. Task models focus on fine-grained and pr...

By questioning the lopsided attention on task-oriented factors in air traffic controller-pilot communication, the current study places an equal weighting on both task-oriented and relationship-building communications, and investigates how each type of communication influences sustainable performance in airline operation team. Results show that both task-oriented and relationship-building commun...