This research aimed to evaluate students’ perception on the service quality of Malaysian universities’ hostel accommodation. Data was collected from the three Malaysian universities. The outcomes of this research were based on applicability of the Parasuraman et al (1988) service quality framework. For that purpose, 6 hypotheses were proposed to measure all framework related variables (e.g. rel...

This research builds on the results of a large scale study in which participants performed an informational task on one of 59 websites spanning various industries to examine how the website usability elements (graphical attractiveness, information, interactivity, trust, and ease of use) drive users’ attitudes and intentions toward the website and how these effects vary according to site experie...

The main objective of this study is to examine the influence of service quality dimensions on customer overall satisfaction. This study posits and develops an instrument of service quality and examines the relationship between perceived service quality dimensions and customer overall satisfaction. The results shows that the most important service quality practice on customer satisfaction is res...

Liberalization of the financial services sector has led to insurance companies functioning increasingly under competitive pressures; so companies are consequently directing their strategies towards increasing customer satisfaction and loyalty through improved service quality. The present study strives to develop a valid and reliable instrument to measure customer perceived service quality in li...

nies. The many competitors in similar companies make each golf club compete to provide services and facilities that support the satisfaction of golfer encourage be loyal products or offered from course. purpose this study is (1) To find influence Physical Evidence Customer Loyalty (2) out Reliability Loyalty, (3) Assurance Loyalty. (4) magnitude effect Responsiveness (5) Empathy (6) Evidence, R...

Consécutivement à cette décision, la justice a parfois été accusée dans presse d’avoir fait droit une demande dite « bâillon », protectrice des intérêts de filière, représentée l’instance par le Conseil interprofessionnel du vin bordeaux (CIVB). Il est donc nécessaire et instructif d’observer détail motivation ce jugement tribunal Libourne, largement diffusé, en situant affaire contexte environ...

Purpose Facilities management (FM) as a strategic tool has been an attractive research topic among scholars and practitioners alike for decades. The primary purpose of this paper is threefold: to assess the extent use FM roles (strategic, tactical operational); examine user satisfaction service quality performance; analyse influence on performance using data from Nigeria’s banking sector. Desig...

Abstract Purpose Based upon an extended SERVQUAL model, this paper attempts to contribute the Islamic banking literature by examining impact of digitalization, as a service quality dimension, on customer satisfaction. Design/methodology/approach Two dimensions, i.e., digitalization and compliance, are added existing model five dimensions. Results drawn from self-completed survey convenience sam...