organizational challenge in the twenty-first century iscompetition due to the expensive resources that determine survival andgrowth of enterprises. the resources can be categorized as management,labor, land, capital resources and equipment. among these materials, humanresources and management have a special place. at present, competitiveadvantage in many countries is based on human resource cap...

introduction: human skills, knowledge and efficiency are important factors in the success of organizations and community health centers which have a critical role in total quality management (tqm) as a management system. knowledge is necessary as a source for the organizations survival. on the other hand, in order for implementation of knowledge management, there is a need for a relatively long...

This paper theoretically and empirically examines the conventional wisdom in procurement management that often portrays supply inspections and supplier plant inspections as substitutes. We develop a theoretical model that focuses on potential internal spillover costs of the buyer receiving low-quality inputs and external spillover costs should low-quality inputs go undetected. Key to our analys...

The work of managers in small and medium-sized enterprises is very information-intensive and the environment in which it is done is very information rich. But are managers able to exploit the wealth of information which surrounds them? And how can information be managed in organisations so that its potential for improving business performance and enhancing the competitiveness of these enterpris...

This article introduces and explores the case of a Brazilian Air Force Organisation, the Aeronautical Economy and Finance Secretariat, which based on different findings provided by knowledge management (KM) research, started a broad strategic transformation process to address KM specific issues while improving organisational performance. The case description is complemented by theory regarding ...

An analysis of beef supply chains revealed that a strategic focus on beef quality was critical to that part of the chain involving producers. Moreover, beef quality was directly related to customer relationship management. Across the industry, there are a diverse set of customers each with different needs. This means that it is difficult for individual producers to develop a successful approach...

Gaining and sustaining competitive advantage through knowledge sharing and network-based knowledge processes is a process involving the tasks of formulating a strategic vision, formulating a knowledge vision, identifying relevant knowledge, designing the knowledge process, catering for knowledge protection, implementing the process, and using the system. The focus of this paper is twofold. Firs...

High-quality information is a prerequisite for companies to accomplish business and strategic goals, such as global reporting, customer relationship management or compliance with legal provisions. During the last years, experts in the field of information quality begun to realize that a paradigm shift is needed to solve information quality issues in organizations. Information should be treated ...