The service concept plays a key role in service design and development. But while the term is used frequently in the service design and new service development literature, surprisingly little has been written about the service concept itself and its important role in service design and development. The service concept defines the how and the what of service design, and helps mediate between cus...

This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-in-operation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel a...

the purpose of this research is to explore the relationship between after sales service quality and customer satisfaction in informatics services corporation. based on available literature review and guidance of professors and expert people, after sales service elements were identified, which are contact, responsiveness, personnel efficiency, system/product efficiency, system availability, cust...

In the era of experience economy, how best to deliver memorable and exciting customer experiences has become a key issue for service providers, and customers can involve themselves in service experience delivery by actively deciding appropriate services rather than passively accepting existing ones. However, service providers frequently consider profit and cost first despite knowing that high-q...

As service-orientation becomes more and more popular in the computer science community, more research is done in applying service-oriented applications in specific fields, including knowledge discovery. In this paper we investigate how the service-oriented paradigm can benefit knowledge discovery, and how specific services and the knowledge discovery process as a whole should be designed. We pr...

introduction: in-service training of nurses plays an indispensable role in improving the quality of inpatient care. need to enhance the effectiveness of in-service training of nurses is an inevitable requirement. this study attempted to design a new optimal model for in-service training of nurses. methods: this qualitative study was conducted in two stages during 2015-2016. in the first stage, ...