In identifying to-be-improved product component(s), the customer/user requirements which are mainly considered, and achieved through customer surveys using the quality function deployment (QFD) tool, often fail to guarantee or cover aspects of the product reliability. Even when they do, there are always many misunderstandings. To improve the product reliability and quality during product redesi...

All systems of quality management address the same standards and objectives of quality education, but with varied emphasis on inputs, throughputs, or outputs. Quality Function Deployment (QFD) is a form of management functional with objectives. Deployed in Universities, it probes the relationship between the cognitive, psychomotor and affective traits of graduates as products on one side, and t...

Quality Function Deployment (QFD) is a product development methodology which is aimed at increasing customer focus in product development. Industrial research has suggested that, in variant design, the provision of customer feedback information, from fielded products similar to the product under development, could be useful to the new development. This paper investigates the use of case outcome...

Quality function deployment (QFD) is a planning tool used in new product development and quality management. It aims at achieving maximum customer satisfaction by listening to the voice of customers. To implement QFD, customer requirements (CRs) should be identified and assessed first. The current paper proposes a linear goal programming (LGP) approach to assess the relative importance weights ...

Location selection is a multi-criteria decision making (MCDM) problem that includes both tangible and intangible factors (Kahraman et al., 2003). Location problems involve the determination of the location of one or more new facilities in one or several potential sites. Obviously, the number of sites should be at least equal to the number of new facilities being located (Heragu, 2006). The majo...

As an effective customer-driven approach, the quality function deployment (QFD) takes numbers of customer requirements (CRs) into account in the process of the initial product design and the competitive analysis. It is a traditional multi-attribute decision making problem, and the trade-off strategy among CRs which is interpreted as decision parameters, is crucial for resulting the overall cust...