background: lack of access to health services has been mentioned as one of the main causes of health inequity in health system. the aim of this study was to measure horizontal inequity in access to outpatient services in shiraz. method: this household survey was conducted among 1608 participants above 18 years in shiraz in 2012. four-stage sampling was used. according to high amount of zero-val...

In the digital transformation of public administrations, objectives are no longer simply implementation new technology, but involvement all stakeholders into process digitalization. The Digital Roadmap Austrian government emphasizes need co-production services as a key element to service delivery and, subsequently, innovation sector. To understand how in is implemented Austria, we conducted int...

In this current condition, people’s interest in using public transportation Jember is decreasing with a low load factor value below 50%. It can be caused by the quality of services provided service providers to satisfaction transport users. Importance-Performance Analysis (IPA) method used determine level users District. The obtained from several attributes that belong Cartesian diagram. need i...