The convergence of information technology, media, and telecommunications has altered consumer behavior in terms searching, obtaining, processing, responding to a company’s or services. ability company plan, implement, manage digital marketing increase its competitiveness the eyes consumers is referred as capability. This research presents utilization index (DMUI) evaluate improve DMUI mad...

Process capability analysis has been widely applied in the field of quality control to monitor the performance of industrial processes. In practice, lifetime performance index CL is a popular means to assess the performance and potential of their processes, where L is the lower specification limit. Nevertheless, many processes possess a non-normal lifetime model, the assumption of normality is ...

employee-customer-profit(ecp) chain is one of the guidelines for organizations‘success in their life cycle. strong relationships have been found betweenemployees' attitudes and behaviors, employees' behaviors and customers'impressions, and customers' impressions and revenue growth. out of this chain,there are some factors that can influence the processes through which these factorsinteract. one...

This article introduces a Method Framework for Engineering Process Capability Models. This method framework supports the definition of methods or processes to engineer a Process Capability Model. The main goal is that the method framework is a useful proposal for developing methods and processes for engineering Process Capability Models. The method framework defines seven steps and seven custom...

Process capability indices (PCIs) can be viewed as effective and excellent means of measuring product quality and performance, but they are not sufficient for evaluating an entire product with multiple characteristics. [Chen, K.S., Huang, M.L., Li, R.K., 2001. Process capability analysis for an entire product. International Journal of Production Research 39(17), 4077–4087] proposed the process ...