Coordination and controlling in healthcare networks becomes increasingly important to enable integrated care scenarios, to enhance patient satisfaction and to reduce costs of the treatment processes. Based on the balanced scorecard a process-oriented approach for performance measurement in healthcare networks is introduced. The underlying systems architecture is presented. Integrating data from...

How do respondents assess the current state of business process performance at their institution in the areas of fi nance, human relations, student, grants management, and management information and analysis We illustrate the state of the industry’s practice with performance maps that show perceived levels of business process performance for 48 processes in fi ve business areas at 335 universit...

Estimates of the percentage of industrial process controllers with performance problems are surprisingly high – various studies indicate that anywhere from 66% to 80% of controllers are not performing as well as they should. These controllers can have a significant detrimental effect on plant profitability, both in increased product variance and increased reaction times. In addition, the regula...

When executives examine how smart their innovation processes are, the soul-searching involves questions of effectiveness, efficiency, and risk. How does the company’s record of success in innovation stand up against competitors’? Does the company achieve an adequate return on its investments in technology? Is the company’s innovation process sufficiently under control to improve the predictabil...

This study endeavors to focus on developing an evaluation method for comparative analysis of process performance before and after reengineering. Business Process Reengineering (BPR) is a relatively recent concept that has stemmed from management and computer science roots. Process performance evaluations are crucial to managers in identifying the benefit of new process after reengineering. Curr...

The goal of performance analysis of business processes is to gain insights into operational processes, for the purpose of optimizing them. To intuitively show which parts of the process might be improved, performance analysis results can be projected onto process models. This way, bottlenecks can quickly be identified and resolved. Unfortunately, for many operational processes, good models, des...

In this study three-dimensional numerical models were refined to predict reactive processes in disinfection contact tanks (CTs). The methodology departs from the traditional performance assessment of contact tanks via hydraulic efficiency indicators, as it simulates directly transport and decay of the disinfectant, inactivation of pathogens and accumulation of by-products. The method is applied...

When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare efficiency on a process-by-process level, how can one compare the overall efficiency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and ...

organizational performance improvement is the concept of measuring the output of an organization, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. in this paper, a methodology is presented for applying simultaneous the efqm excellence model and the balanced scorecard in organizational performance impr...