the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

background: the food hygiene and its distribution places are very important. tourists go to the places that provide them with enough assurance, trust and security. in this situation, providing proper services and appliances like food distributing places with appropriate environmental health condition is effective in attracting their interest. the objective of this research is evaluating the env...

Nowadays, the tourism industry accounts for approximately 10% of the global GDP, while it only contributes 3% of the economy in Iran. Since the pressure of US sanctions increases day after day on the Iranian economy, the necessity of paying attention to this industry as a source of foreign currency is felt more than ever. The purpose of this research is to analyze the reviews of users of social...

BACKGROUND The Shanghai Public Places Smoking Control Legislation was implemented in March 2010 as the first provincial-level legislation promoting smoke-free public places in China. OBJECTIVE To evaluate the compliance with this policy as well as its impact on exposure to secondhand smoke (SHS), respiratory symptoms, and related attitudes among employees in five kinds of workplaces (schools,...

Immigrant entrepreneurs often rely on their group’s local social capital in their new home market to establish and maintain their businesses. In particular, immigrant entrepreneurs with few resources of their own receive help from those possessing more resources. Supporting these arguments using the empirical setting of Gujarati immigrant entrepreneurs in the lodging industry, we find that the ...

Smart Revenue Management (SRM) is a project which aims the development of smart automatic techniques for an efficient optimization of occupancy and rates of hotel accommodations, commonly referred to, as Revenue Management. To get the best revenues, the hotel managers must have access to actual and reliable information about the competitive set of the hotels they manage, in order to anticipate ...

With more organizations looking for employees who take initiative and respond creatively to the challenges of the job, engagement and psychological empowerment becomes important at both individual and organizational levels. Engaged employees are generally more satisfied with their work, committed and effective at work. According to the JDR model (Schaufeli and Bakker, 2004), engagement may be p...

A survey of 11 hotels in Hong Kong was carried out to collect three years’ energy consumption data. Regression analysis indicated that gross floor area was a major and statistically acceptable factor in explaining the gas consumption in new hotels. Based on past consumption data and some establishedpollutant emission factors,the amount of sulphur dioxides, nitrogen dioxides, carbon dioxides and...

In this paper we propose a novel query type, termed top-k spatio-textual preference query, that retrieves a set of spatiotextual objects ranked by the goodness of the facilities in their neighborhood. Consider for example, a tourist that looks for “hotels that have nearby a highly rated Italian restaurant that serves pizza”. The proposed query type takes into account not only the spatial locati...