Regarding to rapidly changing and highly competitive business environment it will become increasingly important for organizations to measure their performances appropriately. With respect to special characteristics of pharmaceutical industry and lack of reported performance measurement, this study tries to design an integrated performance measurement model for pharmaceutical companies. For gene...

Abstract Nowadays among many evaluation methods, data envelopment analysis has widely used to evaluate the relative performance of a set of Decision Making Units (DMUs). Data Envelopment Analysis (DEA(is a mathematical tool for evaluating the relative efficiency of a set Decision Making Units (DMUs), with multiple inputs and outputs. Traditional DEA models treat with each DMU as a “black box" t...

Multi-layer light field displays (MLLFDs) are a promising computational display type which can not only display hologram-like 3D content but will also be well compatible with normal 2D applications. However, quality of experience (QoE) measurement for MLLFDs is always an important yet challenging issue. Despite existing research works on MLLFDs, most of them only provide QoE results with qualit...

Social Customer Relationship Management (Social CRM) deals with the integration of Web 2.0 and Social Media into CRM. Social CRM is a business strategy supported by technology platforms in order to provide mutually beneficial value for both companies and customers. Gartner has identified Social CRM as one of the top innovation-triggered themes in 2013 [1]. In this context, a constraining factor...